Impact

in quantity, to admins

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Admin Duties Impacted

15% of daily workload

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Average Time to build a Rule

20 minutes → 1 minute

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Minimum Number of Clicks

94+ clicks → 9+ clicks

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in quality, to company

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Happier Admins

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Simpler Processes

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Trajectory towards Growth

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Quick Walkthrough

Quick walkthrough of Rules Template

Quick walkthrough of Rules Template

About Gainsight CS

Gainsight is a Customer Success (CS) platform that helps a client company drive growth by delivering value to the client’s customers at scale, and helps the client keep a low churn rate.

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For growth sake, Gainsight decided to extend their services to mid-sized and small businesses too. In order to make this happen, Rules Engine, a complex-but-crucial module was simplified.